1. Reservation and Booking Policy:

• All reservations are subject to availability and confirmation by Villa Raag.
• To secure a reservation, a valid credit card or advance payment may be required.
• Bookings are considered confirmed only upon receipt of the required deposit or full payment and issuance of a confirmation notice by Villa Raag.

2. Check-In and Check-Out Policy:

• Standard check-in time is 01:00 PM, and check-out time is 10:00 AM.
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Guests must present a valid identification at check-in, in compliance with local regulations.

3. Cancellation and No-Show Policy:

• Cancellations made at least 48 hours before the check-in date are eligible for a full refund, unless otherwise stated in the booking terms.
•  Cancellations made within 48 hours of the check-in date will incur a cancellation fee equivalent to one night’s stay or as specified in the booking agreement.
• No-shows will be charged the full amount of the booking.

4. Child Policy:

• Children below 5 years can stay and dine free of charge when sharing the room and existing bedding with adults.
• Additional charges may apply for children older than 5 years or if extra beds are required.
• Parents or guardians are responsible for the supervision and safety of their children at all times.

5. Payment Policy:

• All payments must be made according to the payment schedule established at the time of booking.
• Accepted payment methods include credit/debit cards, bank transfers, and cash, at Villa Raag’s discretion.
• Any incidental charges incurred during the stay must be settled before check-out.

6. Conduct and Behavior:

• Guests must maintain a respectful and peaceful environment.
• Disruptive, abusive, or dangerous behavior will result in immediate expulsion without reimbursement.
• Smoking, alcohol consumption, and the use of illegal substances are strictly prohibited in designated non-smoking areas. (We have a designated area).

7. Liability and Damages:

• Villa Raag is not responsible for loss, damage, or theft of personal belongings.
• Guests are liable for any damage caused to property and may be charged for repairs or replacements.
• The use of facilities, including yoga and wellness services, is at the guest’s own risk (Guests are advised to consult with wellness staff before participating in physical activities).

8. Health and Safety Policy:

• Guests with medical conditions or special needs must inform management at the time of booking.
• Villa Raag reserves the right to refuse service if it is deemed unsafe or harmful to the guest’s health.
• Villa Raag is not liable for any accidents, injuries, or health complications arising from activities or facility usage.

9. Privacy Policy:

• Personal information collected during booking and stay will be kept confidential.
•  Information may be used for service improvement and marketing purposes, with an option to opt-out upon request.

10. Amendments to Policies:

• Villa Raag reserves the right to modify these policies at any time without prior notice.
• Guests are encouraged to review policies periodically to stay informed of any changes.
  For any further inquiries or clarifications, please contact our support team at [insert contact details].

Check-In and Check-Out Policies – Villa Raag

• Check-in time: 01:00 PM
• Check-out time: 10:00 AM

Villa Raag has designated check-in and check-out times to ensure a seamless experience for all guests while allowing our staff sufficient time to prepare accommodations.

Check-In:

• Guests may check in from 01:00 PM onwards.
• Upon arrival, guests will receive a tour of the sanctuary and a customized retreat agenda.
• Guests will have access to yoga facilities, meditation spaces, and wellness amenities after check-in.
• Early check-in is subject to availability and may incur additional charges.

Check-Out:

• Guests must check out by 10:00 AM to allow for proper room preparation for incoming guests.
• Continued access to beaches, spa & wellness areas, and reading books may be provided, subject to availability.
• Early departures may request a brief meditation session and pre-dawn tea service.
• Late check-out is subject to availability and may incur additional charges.

By booking a stay at Villa Raag, guests agree to comply with these check-in and check-out policies.

 

Cancellation Policy and Refund Policy

At Villa Raag, we strive to offer a seamless booking experience while understanding that plans can change unexpectedly. To ensure transparency and ease for our valued guests, our cancellation and refund policy is outlined below:

30 Days or More Before Arrival:

Cancellations made 30 days or more before the check-in date will receive a full refund of the amount paid.

• Any bank or transaction fees incurred during payment will also be refunded.

15 Days Before Arrival:

Cancellations made between 15 days and 30 days before the check-in date will be eligible for a 50% refund of the amount paid.

• This amount excludes any non-refundable charges, such as booking fees or taxes.

Less Than 15 Days Before Arrival or Changes During Stay

• Cancellations made less than 15 days before the check-in date will not be eligible for a refund.
• Any changes to booking dates made during the stay will also not be eligible for a refund.
• Exceptions may be made in cases of medical emergencies or other unforeseen circumstances, subject to documentation and management approval.

No-Show Policy

If a guest fails to check in on the scheduled day without providing prior notice, the booking will be considered a no-show. No refund or rescheduling will be provided in such cases.

Early Departure

In cases where guests choose to depart earlier than their planned stay, refunds will not be provided for the unused portion of their booking.

Refund Turnaround Time

For eligible cancellations, the refund process will be initiated within 5-7 working days from the date of cancellation confirmation. The refunded amount will be credited to the customer’s bank account or the original payment method used during the booking.

• Customers will receive a confirmation email once the refund has been processed.
• Please ensure accurate bank or payment details are provided to avoid delays.

Payment Policy

• Full payment must be made at the time of booking to confirm the reservation.
• Payment methods include credit cards, debit cards, net banking, and digital wallets. Ensure that the transaction is successful to receive a confirmation.
• Villa Raag reserves the right to cancel a booking if payment is incomplete or fraudulent activity is suspected.

We appreciate your understanding and cooperation in adhering to these policies. For further assistance or queries, please contact our support team.

 

Child Policy – Villa Raag

Villa Raag welcomes families and aims to provide a peaceful and enjoyable experience for all guests. To maintain harmony and ensure the comfort of all visitors, the following policies apply:

1. Children Below 5 Years 

• Stay and dine free of charge when sharing a room and existing bedding with an adult.
• No additional bedding will be provided under this policy.

2. Children Above 5 Years

• Additional fees may apply for older children or if an extra bed is required.
• Dining charges may apply based on the meal plan selected.

3. Parental Responsibility

• Parents/guardians must supervise children at all times within the premises.
• Any damage caused by children to property or facilities will be the responsibility of the parents/guardians.
• To maintain the tranquil ambiance, guests are requested to ensure children follow retreat guidelines.

4. Safety & Wellness

• Certain wellness treatments, yoga sessions, and restricted areas may not be suitable for children.
• Villa Raag reserves the right to restrict access to certain areas or services based on age suitability.
• The resort is not liable for any injuries or accidents resulting from lack of supervision.

By booking a stay at Villa Raag, guests acknowledge and agree to adhere to this Child Policy to ensure a safe and serene environment for all visitors.

 

Privacy Policy – Villa Raag

Your privacy is our priority at Villa Raag. Any personal information collected through our website will be handled strictly per this privacy policy. By using our services, you agree to the terms outlined below.

1. Policy Updates

• This policy may be updated periodically. Guests are encouraged to review this page regularly to stay informed of any changes.

2. Information We Collect

We may collect the following information:

• Personal details: Name and contact information (email, phone).
• Demographic information: Postal code, preferences, and interests.
• Other information: Data relevant to customer surveys, feedback, or promotions.

3. How We Use Your Information

Collected data is used for the following purposes:

• Maintaining accurate customer records.
• Enhancing services based on user preferences.
• Sending occasional promotional emails about special offers or updates.
• Contacting you via email, phone, or mail for feedback.
• Customizing website content based on user interests.

4. Security Measures

• We implement strict administrative, electronic, and physical security measures to prevent unauthorized access or disclosure.

5. Use of Cookies

• Cookies help improve user experience by analyzing website traffic and storing user preferences.
• We use traffic log cookies for statistical analysis only; no personal data is stored beyond what you share.
• You can choose to accept or decline cookies through your browser settings. Disabling cookies may limit website functionality.

6. Controlling Your Personal Information

• You may opt out of direct marketing at any time by contacting us at [email protected]
• When filling out a form on our website, you may check a box to decline direct marketing use.
• We do not sell, distribute, or lease your personal information to third parties without consent unless required by law.
• If permitted, we may share relevant promotions from third parties we believe may interest you.

7. Data Access and Correction Rights

• Under applicable data protection laws, you may request a copy of your personal information we hold. A small processing fee may apply.
• If any information is incorrect or incomplete, please notify us via email or letter, and we will promptly correct it.

User Rights: Rights of users under various regulations, including:
GDPR (EU): Rights to access, rectify, erase, restrict processing, and data portability.
CCPA (California, USA): Rights to know, delete, and opt-out of data sales.
PIPA (South Korea): Rights to access, correct, delete, and suspend processing.
PDPA (Singapore): Rights to access and correct personal data.
APPI (Japan): Rights to disclose, correct, and cease utilization of personal data.

For any privacy-related concerns, please contact us at [email protected]

 

Disclaimer & Cookie Policy – Villa Raag

1. Purpose of Content

• The information provided by Villa Raag, including on our website, brochures, and other materials, is for informational and educational purposes only.
• It is intended to share general knowledge about Ayurveda, wellness, and related services and is not a substitute for professional medical advice, diagnosis, or treatment.

2. Accuracy and Reliance

• While we strive for accuracy, Villa Raag makes no guarantees regarding the completeness, reliability, or timeliness of the information provided.
• Guests are encouraged to verify details independently before relying on any information.

3. No Warranties

• All treatments, therapies, and services are provided “as is”, without any express or implied warranties.
• This includes but is not limited to warranties of quality, fitness for a particular purpose, or guarantees of specific outcomes.

4. Content Changes

• Villa Raag reserves the right to modify, update, or remove content at any time without prior notice.
• Guests are responsible for reviewing the most current version of the information before engaging our services.

5. Guest Responsibility

• Guests must fully disclose medical histories, ongoing treatments, allergies, and other health-related information.
• Villa Raag is not liable for any consequences arising from incomplete or inaccurate information provided by guests.

5. Liability

• Except in cases of gross negligence or willful misconduct, Villa Raag and its staff are not liable for injuries, loss, damage, or harm during a guest’s stay.
• All therapies, treatments, and activities are undertaken at the guest’s own risk.

   

7. Health and Safety

• Villa Raag maintains a safe, hygienic, and secure environment, but cannot be held responsible for unforeseen incidents, accidents, or external circumstances beyond our control.
• Guests must adhere to all safety guidelines and staff instructions.

   

8. External Services

• Villa Raag may recommend third-party services, tours, or activities, but is not responsible for their quality, safety, or outcomes.
• Participation in external activities is at the guest’s sole discretion and risk.

9. Use of Information

• All information provided by Villa Raag is general in nature and does not constitute medical, legal, or professional advice.
• Guests should consult qualified professionals for personalized guidance.

10. Copyright and Intellectual Property

• All content, including text, images, designs, and materials, is protected by copyright and/or trademark laws.
• Unauthorized reproduction, distribution, or modification of any materials is strictly prohibited.
• Villa Raag assumes no liability for claims, actions, or damages arising from unauthorized use of its content.

11. Personal Property

• Villa Raag is not liable for the loss, theft, or damage of guests’ personal belongings.
• Guests are advised to use safes and take precautions to secure valuables.

12. Privacy and Data Protection

• Personal information collected is handled per our Privacy Policy.
• While we take reasonable measures to protect data, guests acknowledge that no system is entirely secure.

   

13. Cookie Policy

• What are Cookies?
  • Cookies are small text files stored on your device that help enhance website functionality and user experience.
• How We Use Cookies:
  • Essential Cookies: Required for website operation, security, and session management.
  • Performance Cookies: Analyze website traffic and improve functionality (e.g., Google Analytics).
  • Functional Cookies: Store user preferences (e.g., language, login credentials).
  • Marketing Cookies: Help deliver relevant advertisements based on browsing behavior.
• Third-Party Cookies:
  • We may allow trusted third-party providers to set cookies for analytics, ads, or social media integration.
  • These third parties may track browsing activity across multiple sites.
• Managing Cookies:
  • Users can accept, reject, or delete cookies via browser settings.
  • Blocking cookies may limit website functionality.
• Policy Updates:
  • Villa Raag reserves the right to modify this Cookie Policy at any time.
  • Users should review this page periodically for updates.

14. Jurisdiction and Governing Law

• These disclaimers and services provided by Villa Raag are subject to local laws and regulations.
• Guests agree to submit to the jurisdiction of the courts governing the region where Villa Raag is located.

15. Final Acknowledgment

• By availing of services at Villa Raag, guests confirm they have read, understood, and agreed to these terms.
• For questions or clarifications, guests are advised to contact our team before arrival.

 

Privacy Statement – Villa Raag

Villa Raag (“Villa Raag,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Statement outlines how we collect, use, share, and protect your personal information when you engage with us, such as browsing our website, making a reservation, or using our health and Ayurvedic services.

1. Information We Collect

We collect personal data in the following ways:

1.1 Information We Collect

• Personal details: Name, contact details (email, phone number, address) when making a reservation or inquiry.
• Health-related information: Only with your explicit consent for Ayurvedic consultations and treatments.
• Payment details: For bookings, purchases, or spa treatments (secured per financial regulations).
• Preferences, feedback, and communication history.

   

1.2 Information Collected Automatically

• Technical data: IP address, browser type, and device details when visiting our website.
• Cookies & tracking: Used to analyze website usage and enhance user experience.
• Location data: Collected only if explicitly permitted for personalized services.

1.3 Information from Third Parties

• Booking platforms & partners: Travel agencies, wellness platforms, or social media interactions.
• Marketing & social media engagement: If you interact with our content on Instagram, Facebook, LinkedIn, etc.

2. Children Policy

• We do not knowingly collect or process personal data from children under 18.
• If we become aware of such data collection, we will take immediate steps to delete the information.
• For more information on children’s data rights, refer to the Digital Personal Data Protection Act (DPDPA) of 2023.

   

3. How We Use Your Information

We use your personal data for:

3.1 Providing Services

• Managing reservations, personalizing Ayurvedic therapies, and enhancing your wellness experience.

3.2 Communication

• Sending newsletters, special offers, booking confirmations, and service-related updates.

3.3 Health & Safety

• Using health information (only with consent) to tailor Ayurveda treatments safely.

3.4 Marketing & Promotions

• Sending exclusive wellness offers and retreat information (only with explicit opt-in consent).

3.5 Website Optimization

• Improving website functionality using analytics and tracking technologies.

3.6 Legal & Compliance

• Meeting regulatory requirements, fraud prevention, and ensuring data security.

3.7. Sensitive Data Handling

• Sensitive data (health, religious views, biometric data) is processed and stored securely per applicable laws.

4. Data Sharing & Disclosure

We do not sell or trade personal data but may share it with:

• Service providers: Payment processors, IT support, and trusted third parties assisting in delivering services.
• Legal authorities: When required by law, court orders, or regulatory obligations.
• Marketing & Advertising Partners: Only with your consent for exclusive wellness programs.

5. Data Security & Retention

We implement robust security measures to protect your personal data:

5.1 Security Measures

• Encryption: Industry-standard encryption for data transmission and storage.
• Audits & Testing: Regular security audits and penetration testing.
• Access Control: Multi-factor authentication and staff training on data protection.

5.2 Retention Periods

• Health & treatment records: 7 years (as per Indian healthcare regulations).
• Booking & accommodation data: 3 years from your last stay.
• Marketing preferences: Until you withdraw consent.
• Financial records: 8 years (as per tax regulations).

6. Data Breach Policy

• Villa Raag will contain and assess breaches immediately upon detection.
• If required by law, we will notify authorities within 72 hours of confirmation.
• If the breach poses a high risk, affected individuals will be informed as soon as possible.
• We will document all breaches and implement corrective security measures

7. Your Rights Under DPDPA

Under the Digital Personal Data Protection Act (DPDPA), you have the right to:

• Access & view your personal data.
• Correct inaccuracies in your records.
• Request deletion of unnecessary data.
• Withdraw consent for processing your data
• Obtain data in a transferable format.
• Object to certain processing activities.

For requests, contact [email protected]. We will respond within legally allotted timeframes.

8. Opt-Out Option

• You can opt out of marketing communications by:
  • Adjusting privacy preferences in your account.
  • Clicking “unsubscribe” in any marketing email.
• Exceptions: We may still process data for legal or contractual obligations.

9. Cookies & Tracking Technologies

• Our website uses cookies to enhance user experience.
• You can manage cookie preferences via browser settings.
• For details, see our Cookie Policy.

   

10. International Data Transfers

• If your data is processed outside your home country, we ensure compliance with relevant data protection laws.

11. Third-Party Links & External Services

• Our website may contain links to external services (e.g., booking platforms, social media).
• We are not responsible for their privacy policies—please review them separately.

12. Compliance with Global Privacy Laws

• While operating under Indian law (DPDPA), we also comply with:
• EU GDPR (for European visitors)./li>
• CCPA (for California residents).
• Other applicable international privacy laws

13. Updates to This Privacy Statement

• Villa Raag reserves the right to update this policy to comply with legal or service changes.
• The latest version will always be available on our website.

14. Contact Information

• Data Protection Officer:
  • Email: [email protected]
  • Address: Villa Raag, South Goa, 403702

If you have any privacy concerns, feel free to contact us.

By continuing to use our website and services, you agree to this Privacy Statement.